Terms of service
1. Rules and Conditions:
1.1. Seller - a private legal entity UAB "Kedai", registered at the Vilnius branch of the Register of Legal Entities of the Republic of Lithuania, with the code 304029447 and VAT payer code LT100009367012, located at Vilniaus g. 45, LT-01119 Vilnius, Lithuania.
1.2. snkrs.lt - an online store located at www.snkrs.lt.
1.3. Buyer - 1) an active natural person of legal age whose legal capacity is not restricted by a court order; 2) a minor between the ages of fourteen and eighteen who has the consent of their parents or legal guardians, except in cases where they are emancipated; 3) a legal entity; 4) authorized representatives of any of the above.
1.4. Parties - the Buyer and the Seller together.
1.5. Personal data - any information related to a natural person - a data subject - whose identity is known or can be directly or indirectly determined using such data as personal identification number and one or more physical, physiological, psychological, economic, cultural, or social characteristics.
1.6. Rules - these "Terms and Conditions for Purchasing Goods in the snkrs.lt Online Store."
1.7. Account - the result of the Buyer's registration on snkrs.lt, creating their personal data and order history account.
1.9. Pickup location - the Seller's pick-up location at Vilniaus g. 45, Vilnius.
2. General provisions
2.1. By checking a box next to the statement "I have read and agree to the rules and conditions," the buyer confirms that they have read and accepted the rules, which establish the rights and obligations of the buyer and seller, terms of purchase and payment, delivery and return of goods, liability of the parties, and other conditions related to the purchase of goods on snkrs.lt.
2.3. In case of necessity or circumstances provided for in the laws of the Republic of Lithuania, the seller has the right to amend, modify, or supplement the rules. Buyers will be informed about this by logging into snkrs.lt or by purchasing goods on snkrs.lt for the first time after the new version of the rules takes effect. To ensure that buyers are informed of any changes to the rules, a link to the new version of the rules will be sent to the email addresses provided by the buyers to the seller. The new version of the rules takes effect when it is published on snkrs.lt.
2.5. If the seller is required or obligated to provide information or documents to the buyer by email, the buyer is responsible for providing the seller with a valid email address.
3. Ordering of goods, the moment of creating legal relations of purchase and sale
3.1. The buyer can order goods on snkrs.lt by choosing one of the following methods:
3.1.1. Registering on snkrs.lt online (entering their registration username and password);
3.1.2. Ordering without registering on snkrs.lt;
3.1.3. By phone;
3.1.4. At the place of goods pickup.
3.4. When the buyer selects a product or service and completes all the steps of the order process, the last of which is the choice of payment method and confirmation, it shall be deemed that legal relations of purchase and sale have arisen between the seller and the buyer and a purchase and sale agreement has been concluded. The seller sends the buyer a link to the valid Rules together with the order confirmation to the email address specified by the buyer.
3.6. Each buyer's order is stored in the snkrs.lt database.
4. Buyer's rights
4.1. The Buyer has the right to purchase goods and order services from snkrs.lt in accordance with these Rules.
4.2. The Buyer has the right to cancel the order in accordance with these Rules.
4.3. The Buyer has the right to terminate the contract in accordance with these Rules.
4.4. The Buyer has the right to exchange or return purchased goods in accordance with these Rules.
5. Buyer's obligations
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with these Rules. If the Buyer chooses to pick up the goods at the Product Pickup Location, the Buyer must pick them up within the time limits specified in the Rules.
6. Seller's rights
6.1. The Seller has the right to change, suspend, or terminate the operation of certain snkrs.lt functions or parts thereof, as well as to change the layout of elements in snkrs.lt.
6.2. The Seller has the right to suspend or terminate snkrs.lt operations. In this case, all accepted and confirmed Buyer orders are completed, and new orders are not accepted.
6.3. The Seller has the right to change the scope or method of providing services provided by snkrs.lt, suspend or terminate the provision of services or part thereof, and charge for services or part thereof.
6.4. If the Buyer attempts to damage the stability or security of snkrs.lt's operations, or does not fulfill his obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer's ability to use snkrs.lt, or in exceptional cases, cancel the Buyer's Account.
6.5. Without prior notice to the Buyer, the Seller has the right to cancel his order if the Buyer, choosing the payment methods provided for in paragraphs 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 2 (two) days.
6.6. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, in case of uncertainties regarding the information provided in the order, has the right to contact the Buyer using the details specified in the order. In such case, the delivery time of the Goods shall start counting from the day of contacting the Buyer. The Seller has the right to cancel the Buyer's order without prior notice, i) if the Seller fails to contact the Buyer within 2 (two) business days from the submission of the order or ii) if the Buyer fails to provide the information requested by the Seller within the specified deadline or iii) if the Buyer fails to provide the Seller with the consent to verify his/her personal data.
- Seller's obligations
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by snkrs.lt under these Rules and other snkrs.lt documents on the terms and conditions set out.
7.2. The Seller undertakes to provide the Buyer with information in a clear and understandable manner, as provided for in Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.4. To inform the Buyer, before placing an order, about the suspension or termination of significant snkrs.lt functions related to the fulfillment of the order, as well as the changes specified in clauses 6.2 - 6.3 of the Rules. Providing information on snkrs.lt is considered appropriate notification.
7.5. Under the conditions provided for in the Rules, the Seller undertakes to provide the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. If the Seller is unable to deliver the goods ordered by the Buyer due to significant circumstances, the Seller undertakes to offer the Buyer a similar or as similar as possible item. If the Buyer refuses to accept the item that was offered as similar, the Seller undertakes to refund the Buyer within 7 (seven) working days if a prepayment has been made, and in all cases to cancel the order.
7.7. If the Seller disagrees with the Buyer's claims, he must provide the consumer with a detailed reasoned written response no later than 10 (ten) calendar days from the date of receipt of the Buyer's request, unless otherwise provided for by the laws of the Republic of Lithuania and the European Union.
- Prices, payment methods, and terms of delivery of goods
8.1. The prices of goods in the order placed on snkrs.lt are indicated in euros, including the applicable VAT rate under the current legislation.
8.2. The Buyer can pay for the ordered goods in one of the following ways:
8.2.1. by using electronic banking;
8.2.2. by bank transfer;
8.2.3. in cash at the time of goods collection;
8.3. When the Seller receives payment for the goods, the order is confirmed, and the delivery term of the goods begins.
8.4. By confirming the Rules, the Buyer agrees that the purchase documents of the goods, i.e., VAT invoices, which also include product warranty cards, would be provided to him electronically. VAT invoices indicate the selected goods, their quantity, the final price of the goods, including all taxes, and other data required by accounting regulations.
8.5. The price of goods cannot be changed after the Seller confirms the order, except in cases where the price of the goods has changed due to technical errors in information systems or other objective reasons beyond the control of the Seller. If in such a case, the Buyer does not agree to purchase the product at the new price, the Buyer can cancel the order by informing the Seller within 2 (two) business days. After canceling the order in accordance with the procedure provided in this point, all sums paid by the Buyer are refunded.
- Delivery of Goods
9.1. When ordering goods, the Buyer can choose one of the methods of delivery of goods specified in Clauses 9.2 - 9.3 of the Rules.
9.2. If the Buyer chooses the home delivery service when placing an order:
9.2.1. The Buyer undertakes to provide the exact place of delivery of the goods.
9.2.2. The Buyer undertakes to accept the goods himself. When accepting the goods, it is necessary to present a valid identity document (identity card, passport or new driver's license). If the Buyer cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.3. The Buyer can pick up the goods free of charge from the Goods Collection Point. If the Buyer chooses this method when placing an order:
9.3.1. The ordered goods must be picked up no later than 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods are available for pick-up.
9.4. The Seller provides the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the required goods are not available in the Seller's warehouse, and the Buyer is informed of the shortage of the goods ordered by him. By confirming these Rules, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms and other conditions for the delivery of goods. If the Seller does not deliver the goods within the additional period, the Buyer may exercise the right established in Clause 11.1 of the Rules - to refuse to purchase goods or services under the sales contract.
9.5. The Seller is released from liability for the breach of delivery deadlines if the goods are not provided to the Buyer or are not provided on time due to the fault of third parties or due to circumstances beyond the Buyer's control.
9.6. During the presentation of the goods to the Buyer, the Buyer must check the condition of the shipment and the goods together with the Seller or his authorized representative and sign the delivery-acceptance document. If the Buyer signs the delivery-acceptance document, it is assumed that the goods are delivered in good condition, without any damage that can be attributed to non-factory defects, and without any discrepancies in the goods' packaging (which can be determined during external inspection). If the packaging of the goods is damaged (crushed, wet, or otherwise externally damaged), or the goods are damaged and/or have an incorrect configuration, the Buyer must indicate this in the delivery-acceptance document and inform the Seller by email. If the Buyer fails to take these actions, the Seller is released from liability for damage to the goods if the cause of such damage is not a factory defect and for discrepancies in the goods' configuration only if such discrepancies can be identified during external inspection.
9.7. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are delivered to the Buyer.
9.8. If, according to clauses 9.2-9.6 of the Rules, the Buyer does not pick up the goods within the specified period or the goods cannot be delivered to the Buyer, and the Buyer has paid for the goods, the representatives will contact the Buyer to arrange another delivery time and/or method. If the Buyer still does not pick up the goods or fails to receive them, such goods are returned to the Seller, the order is canceled, and the amount paid by the Buyer for the goods is refunded, minus bank fees applicable to the Seller for rejected bank transfers and the delivery fee if it was applicable.
9.9. If, according to clauses 9.2-9.5 of the Rules, the Buyer does not pick up the goods within the specified period or the goods cannot be delivered to the Buyer, and the Buyer has not paid for the goods, such goods are returned to the Seller, and the order is canceled.
- Warranty of product quality and term of suitability for use
10.1. The properties of each product sold on snkrs.lt are indicated in the product description for each item.
10.2. The goods offered for purchase by the seller are of suitable quality, meaning that the properties of the goods correspond to the product description. The product meets the purchase and sale agreement if:
10.2.1. the product corresponds to the description provided by the seller and has the same properties as the product that the seller presented as an example or model when advertising that product on snkrs.lt;
10.2.2. the product is suitable for the purpose for which products of that type are typically used;
10.2.3. the product meets the quality indicators that are typically characteristic of goods of the same nature, and which the buyer can reasonably expect based on the nature of the product and the public statements made by the manufacturer, its representative, or the seller, including advertising and labeling, regarding the specific properties of the product.
10.3. The seller is not responsible if the product size, shape, color, or other parameters on snkrs.lt do not correspond to the real product size, shapes, colors, or other parameters due to the buyer's display characteristics or other technical reasons. Buyers are recommended to read the product description.
10.4. The quality guarantee provided by the seller does not limit or restrict consumer rights established by law if they acquire goods or services of unsuitable quality.
- Right to withdraw from the purchase-sale agreement, procedure for returning and exchanging goods
11.1. Right to withdraw from the purchase-sale agreement
11.1.1. The Buyer has the right to withdraw from the purchase-sale agreement without giving a reason within 14 (fourteen) days by informing the Seller about it.
11.1.2. The Buyer informs the Seller about the withdrawal from the purchase-sale agreement by filling out a sample withdrawal form or by submitting a clear statement setting out his decision to withdraw from the agreement. The notification of withdrawal from the agreement is sent by email to email@example.com. Upon receiving the Buyer's notification, the Seller immediately sends a confirmation of receipt of the notification.
11.1.3. The period of 14 (fourteen) days provided for the right to withdraw from the purchase-sale agreement is calculated as follows: a. when the purchase-sale agreement is concluded - from the day on which the Buyer or his designated person, excluding the carrier, receives the ordered goods; b. if the Buyer orders more than one item in one order and the items are delivered separately - from the day on which the Buyer or his designated person, excluding the carrier, receives the last item; c. if the goods are delivered in different batches or parts - from the day on which the Buyer or his designated person, excluding the carrier, receives the last batch or part; d. if an agreement is concluded for regular delivery of goods over a specified period - from the day on which the Buyer or his designated person, excluding the carrier, receives the first item.
11.1.4. If the Buyer withdraws from the purchase-sale agreement before the goods have been delivered to him, the Seller formalizes such withdrawal as a rejection of the order and informs the Buyer accordingly by email to the address specified by him.
11.1.5. If the Buyer withdraws from the purchase-sale agreement after the goods have already been delivered to him or he has already picked them up, the provisions set out in section 11.6 of the Rules shall apply.
11.2. Rules for exchanging and returning goods of acceptable quality
11.2.1. The buyer has the right to exchange purchased goods for similar items of different size, shape, color, model, or completeness within 14 (fourteen) days from the day of delivery. If the exchange results in a difference in prices, the buyer and the seller must settle according to the recalculated prices. The buyer's notice of the intention to use this right, along with the returned goods, is sent by email to firstname.lastname@example.org.
11.2.2. If the buyer does not like the form, size, color, model, or completeness of the purchased goods, the goods are exchanged and returned in accordance with the "Retail Trade Rules" approved by the Government of the Republic of Lithuania on July 22, 2014. Within the term provided for in Clause 11.3.1 of the Rules, the buyer has the right to exchange and return all snkrs.lt goods.
11.2.3. Upon receipt of the goods, the seller undertakes to exchange them for the goods of the same form, size, color, model, or completeness as specified by the buyer. If the seller does not have goods suitable for exchange, he refunds the money paid by the buyer for the goods. The money is returned to the buyer within 7 (seven) working days after the seller receives the buyer's notice of the intention to use this right, and if the item is not returned to the seller by the date provided for in this clause, the term provided for in this clause is calculated from the date of the item's return to the seller.
11.2.4. By confirming these Rules, the buyer agrees that the money would be refunded to the buyer's bank account, unless the buyer and the seller agree otherwise.
11.2.5. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.
11.3. Rules for exchanging and returning goods of unacceptable quality
11.3.1. Defects in the sold goods are eliminated, and non-quality goods are exchanged or returned in accordance with the procedure established in the Rules and taking into account the requirements of the legislation of the Republic of Lithuania.
11.3.2. If the buyer has purchased goods of unacceptable quality and has indicated this in the delivery-acceptance document (if not indicated, the provisions of Clause 11.3 of the Rules apply), or if the goods have a manufacturing defect that existed at the time of purchase or do not comply with the manufacturer's specifications, the buyer may return the goods and, at his choice, demand:
220.127.116.11. that the seller unconditionally remove the defects of the goods within a reasonable period of time if the defects are removable;
18.104.22.168. a corresponding reduction in the purchase price;
22.214.171.124. In order for the product to be replaced with a similar product of suitable quality, except in cases where the defects are minor or they arose due to the fault of the Buyer;
126.96.36.199. Refund the paid price and terminate the purchase-sale agreement when the sale of a product of unsuitable quality constitutes a fundamental breach of the order.
11.3.3. The Buyer may choose only one of the remedies provided for in Section 11.4.2 of the Rules. The Buyer must express his choice by returning the product. If the Buyer chooses the remedy provided for in Section 11.4.2, the Seller cannot implement it, the Seller offers an alternative remedy provided for in Section 11.4.2. The Buyer has no right to change the chosen remedy. The Buyer has no right to terminate the purchase-sale agreement if the product defect is minor.
11.3.4. In order for the Buyer to return the products, the following conditions must be met:
188.8.131.52. Notify the Seller by email at email@example.com, the notification must specify the returned products and the order number;
184.108.40.206. Provide the document of purchase of the products;
220.127.116.11. Submit a request in free form.
11.3.5. The Buyer may exercise the right to return products of unsuitable quality within 24 months from the day of delivery.
11.3.6. The Seller has the right not to accept the Buyer's returned products if the Buyer does not comply with the return procedure established in the Rules.
11.3.7. The Buyer must send the products of unsuitable quality to the Seller at his own expense. The return of products is governed by Section 11.6 of the Rules.
11.3.8. The money is refunded to the Buyer within 7 (seven) business days after the Seller receives the Buyer's notification of a product of unsuitable quality, and if the product is not returned to the Seller by the Buyer, the term provided for in this section is calculated from the day the product is returned to the Seller. By accepting these Rules, the Buyer agrees that the money will be refunded to the Buyer's bank account, except where the Buyer and the Seller agree otherwise.
11.3.9. Money cannot be refunded for goods that have been intentionally or accidentally damaged (affected by chemicals, water, open flames, high temperatures, sharp objects, etc.), or if the goods were damaged due to incorrect usage or storage, or used improperly or not for their intended purpose.
11.4. Exchange and return of goods for the wrong items
11.4.1. If the Buyer received the wrong goods, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller by email at firstname.lastname@example.org. The Seller is obliged to collect such goods at their own expense and replace them with the correct goods. In the event that the Seller does not have the ordered goods, they will refund the money paid for the goods (-s) to the Buyer. The money will be refunded to the Buyer within 7 (seven) working days after the Seller received the Buyer's notice of withdrawal, and if the Product is not returned to the Seller by the Buyer, the term provided for in this point is calculated from the day the Product is returned to the Seller. By agreeing to these Terms and Conditions, the Buyer agrees that the money will be refunded to their bank account, unless the Buyer and the Seller agree otherwise.
11.4.2. The procedure for returning goods and money is provided in point 11.5 of the Terms and Conditions.
11.5. Returns and refunds policy
11.5.1. The Buyer has the right to return the goods only if the return period provided for the goods has not been missed, the goods have not been damaged or significantly altered in appearance, and they have not been used. All returned goods must be with authentic labels, protective bags, and original packaging.
11.5.2. All gifts that were given together with the purchased goods must be returned at the same time.
11.5.3. When returning the goods, the Buyer must provide the sender's address and properly pack the goods so that they are not damaged during shipping. The Seller will not refund the money for goods that were damaged during shipping. The Seller is not responsible for shipments that were sent improperly packaged or with an incorrect address, or if the shipments were lost or damaged during shipping.
11.5.4. The Buyer who has exercised the rights provided for in Clauses 11.1-11.5 of these Terms and Conditions must fulfill the requirements for returning the goods set out in these Terms and Conditions and comply with the procedures set out therein.
11.5.5. If the Buyer has exercised the rights provided for in Clauses 11.1, 11.3-11.5 of these Terms and Conditions, the money will be refunded within 7 (seven) working days after the Seller receives the Buyer's notification, and if the goods are not returned to the Seller, the period provided for in this clause is calculated from the day the goods are returned to the Seller.
11.5.6. By confirming these Terms and Conditions, the Buyer agrees that the money will be refunded to the Buyer's bank account, except in cases where the Buyer and the Seller agree otherwise.
11.5.7. When exercising the rights provided for in Clauses 11.1-11.5 of these Terms and Conditions, the Buyer is refunded the full price of the goods.
11.5.8. The Seller has the right not to refund the amounts paid by the consumer until the goods are returned to the Seller and are checked for compliance with Clause 11.6.2 of these Terms and Conditions.
11.5.9. If there is a price difference when exchanging goods, the Buyer and the Seller must settle according to the recalculated prices.
12.1. The Buyer is responsible for actions taken using snkrs.lt.
12.2. The registered Buyer is responsible for the storage and/or transfer of their login information to third parties. If a third party uses the services provided by snkrs.lt, having logged in using the Buyer's login information, the Seller considers this person a Buyer.
13. Exchange of Information
13.2. The Buyer sends all messages and questions using the contact methods indicated in the snkrs.lt section "Contacts" provided by the Seller.
14. Final Provisions
14.1. These Rules are made in accordance with the laws of the Republic of Lithuania.
14.2. The relationship arising on the basis of these Rules is subject to the laws of the Republic of Lithuania.
14.3. All disputes arising from the implementation of these Rules are resolved in the following ways:
14.3.1. Through negotiations.
14.3.2. You can submit a request/complaint regarding the goods purchased on snkrs.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, email: email@example.com, tel. 8 5 262 67 51, fax 8 5 279 1466, website www.vvtat.lt (also to the territorial branches of the State Consumer Rights Protection Authority) - or fill out a request form on the EGS platform https://webgate.ec.europa.eu/odr.
14.3.3. If an agreement is not reached within 30 (thirty) calendar days, disputes are resolved in accordance with the laws of the Republic of Lithuania.